Privacy Policy

Last updated: 2026-06-11

1. Introduction

Flix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IoT metrics collection and monitoring platform.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name
• Company information (if applicable)
• Payment information (processed securely by Stripe)

2.2 Device Data

When you use our service, we collect:

• Device metrics and telemetry data you send to our platform
• Device identifiers and tokens
• Timestamps of data submissions

2.3 Usage Information

We automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information (operating system, device type)
• Analytics data to improve our service

3. How We Use Your Information

We use collected information to:

• Provide and maintain our service
• Process your transactions
• Send you notifications and alerts
• Improve and personalize your experience
• Comply with legal obligations

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

5. Data Security

We implement industry-standard security measures including encryption, secure token storage, and regular security audits to protect your information.

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent at any time

7. Contact Us

For privacy-related inquiries, please contact us at: will@vizio.me